Extended Instructions – USB Password Reset

Instructions USB Password Reset. 

If you have any questions or need assistance please email us at gwamba@esupplytech.com

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Part One: Boot from the USB

• Insert the USB stick.
• Turn your PC off.
• Turn the computer back on and tap your Boot Key before the logo appears to enter the Boot menu.

Boot Keys:

Acer: F12 | Asus: F8/ESC | Dell & Gateway: F12 | HP: F9 or ESC | Lenovo: F12 | Samsung: ESC | Sony: F11 | Toshiba: F12

(all brand-specific guides are down the page)

Note: If it doesn’t work, go into the BIOS menu, and navigate to the Boot tab or System Configuration > Boot options.

Change These Settings (if you see them in your boot menu): 

Secure Boot: DISABLE

Legacy: ENABLE (if available and edit Legacy options to boot from USB or DVD)

Set the USB as the first boot device:

From the boot menu, Select USB and press ENTER then Move the USB to the top of the list then Save & Exit.

Then restart to boot from the USB!

Brand Specific Instructions

FOR HP

HP Laptop: https://support.hp.com/us-en/document/ c04346420  

HP Desktop: https://support.hp.com/us-en/document/ c03659945 

For an HP you’ll restart it with the product inserted and before you see the HP logo as it starts up repeatedly hit the ESC key to enter the boot menu. Make sure the secure boot is disabled, find Legacy on this screen and make sure it’s enabled and you move the DVD (CDROM) or USB option to the top in Legacy Boot. Then you can save and exit.

Note: From the BIOS menu you can navigate to System Configuration, then Boot Options.

FOR DELL

Here is an example video: https://youtu.be/LXr_HrgzcU?t=114 

To get started with a Dell at startup (before the logo appears) press the F12 key to enter the boot Menu.

If you see Legacy on the screen make sure it’s enabled Move the USB to the top in Legacy Boot Options.

If it still does not boot, you may need to disable Safe boot: http://www.daossoft.com/bios-tips/how-to-disablesecure-boot-in-bios-on-dell.html  

FOR ACER

Here is a guide on how to boot the DVD or USB on an Acer laptop: https://www.youtube.com/watch?

v=0lg95_w8bpU  

FOR ASUS 

For an Asus you’ll restart it with the USB inserted and as it starts up press the DEL key to enter the BIOS menu.

Here are more details: https://www.asus.com/support/ FAQ/1013017/ 

FOR GATEWAY

You should be able to get to the boot menu by shutting the computer down then powering it on and pressing the F12 key. Here’s an example video: https:// www.youtube.com/watch?v=C50dJf5MweM

FOR LENOVO

Depending on the model it could be pressing FN + F2 at the same time as the computer starts up. Ideapad Example Video: https://www.youtube.com/ watch?v=QepU4tbEyA4  

For a Thinkpad, the key to the press would be F1.

Thinkpad Video: 

FOR SAMSUNG

Here are the steps to boot the USB or DVD on your Samsung laptop: https://www.youtube.com/watch? v=JHmZX-Kk_zI 

FOR SONY

For a Sony, connect the DVD or USB to your computer and turn on the computer and start it up.

Press the F11 key repeatedly until the logo disappears.

This will bring up the boot menu.

Guide: https://www.sony.com/electronics/support/ articles/00029933  

FOR SURFACE PRO

Make sure the Surface Pro device is turned off. 

Attach a bootable USB storage device.

Hold the volume-down button.

Press and release the power button.

When the Surface logo appears, release the volume down button. The Surface Pro should boot from the attached USB device.

FOR TOSHIBA

For your Toshiba, Shutdown your PC while pressing the Shift key to turn off your computer completely.

Now restart the computer by pressing the power button – IMMEDIATELY start tapping the F8 or F2 key on the keyboard until the “BIOS Menu” screen appears. Then navigate to the Boot tab to change the order.

Toshiba Tutorial Video: https://www.youtube.com/watch? v=sh-Dx5lPh4E   

Toshiba Tutorial Article: https://support.dynabook.com/ support/viewContentDetail?soid=403623  

Using the Password Reset Software

After booting the USB the software will bring up all the user passwords that can be reset. Select a user account and click the Reset Password button to reset the password to blank.

If no users show you’ll need to create a new admin account to login with. Click “options”, then “create local account” and enter your credentials.

Once you create this new account with a username and password you can log in with those credentials.

THAT’S ALL. THANK YOU FOR YOUR PURCHASE!

Remember you can contact gwamba@esupplytech.com for help if needed.

Sincerely,

Guylain esupplytech.com   

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All common error fixes for Windows Repair or Install Stuck at a percentage while installing:

https://forums.tomsguide.com/threads/windows-10-64loop-while-installing. 156546/

No Device Drivers Were Found:

https://appuals.com/fix-no-device-drivers-were-found/

“Windows cannot be installed to this disk. The selected disk is not of the GPT partition style”: The issue is either this drive is not the Primary drive and doesn’t have enough space or it isn’t the correct format.

1.Make sure you’re installing on the Primary drive.

2.If it’s a format issue it is fixable, you’ll need to reformat the drive to MBR or NTFS so it’s compatible with the operating system.

Here are instructions: https://www.thewindowsclub.com/ windows-cannot-be-installed-to-this-disk   

In short exit from the Install Windows and click Repair, Then Open DiskPart and follow the guide above.

“A required drive or partition is missing”:

Fix Link:

https://www.easeus.com/resource/fix-a-required-drivepartition-is-missing-windows-10.html  

Another method would be to refresh the PC with the steps below. 

1. Restart your computer and boot from the USB drive.
2. Click “Repair your computer”.
3. Click “Troubleshoot” then click “Refresh your PC”.
4. Follow the wizard instructions to complete the process.

Compatibility Report “Upgrade option isn’t available”:

This is the expected behavior when you select “Upgrade” after booting from the installation media. Please reboot and select “Custom Install” and install on the drive labeled Primary.

Hard Drive Locked:

Usually you can go into your settings and unlock the hard drive, then keep going.

Here are other methods you can use to unlock your hard drive so that you can complete the install of Windows on it: https://www.easeus.com/storage-media-recovery/ unlock-hard-drive.html 

Stuck at Just a Moment:

Please press and hold the Power Button to perform a Hard Shut Down. Then Start the laptop again and the error should not persist.

No Bootable Device Fix Link:

https://support.dynabook.com/support/ viewContentDetail?contentId=4010367  

“This version of System Recovery Options is not compatible with the version of Windows you are trying to repair”:

Usually to avoid this error all you need to do is disable the hard drive. Here are more detailed instructions: http://techspeeder.com/2014/09/03/this-version-ofsystem-recovery-options-is-not-compatible-with-theversion-of-windows-you-are-trying-to-repair/   You can also select the “Install” option.  

You PC ran into a problem: https://www.youtube.com/watch?v=fhHBdBD_92A  Stuck At “Preparing Automatic Repair”:

https://www.youtube.com/watch?v=i0hgUWCaofw  Error 0x80070570:

Normally, You may face this problem temporarily and you can hold the power button for 10 seconds and restart, then the error won’t persist.

Missing boot files 0xc0000034:

https://www.laptopmag.com/articles/fix-0xc0000034error-windows-10  Media Driver Missing:

https://www.youtube.com/watch?v=xNIdOs_50r4  

You can also try to use a different USB port as this works in some cases.